Privacy Policy
Privacy Policy
Privacy notice for Quest Duthoit Limited
We will only use your personal information to deliver the services you have requested from us, and to meet our legal responsibilities. We take your privacy seriously, as detailed below:
Collection of information
We collect from you directly when you contact our office, from other commercially available sources, when you visit our website, or if you send us information electronically. The personal information we collect might include your name, address, telephone number, email address, your Unique Tax Reference (UTR) number, your National Insurance number, bank account details etc.
Use of your information
We may use your information to:
- contact you by post, email or telephone
- verify your identity where this is required
- understand your needs and how they may be met
- maintain our records in accordance with applicable legal and regulatory obligations
- process financial transactions to you or your employees, if you use our payroll service
- prevent and detect crime, fraud or corruption
We are required by legislation, other regulatory requirements and our insurers to retain your data where we have ceased to act for you. The period of retention required varies with the applicable legislation but is typically six years. To ensure compliance with all such requirements it is the policy of the firm to retain all data indefinitely, unless otherwise agreed with you.
We will not sell, rent, or share your information with any third parties, unless instructed by you.
We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf, for example to process payroll or basic bookkeeping.
Please be assured that we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption.
You have the right to ask for a copy of the information which we hold.
Security precautions in place to protect the loss, misuse or alteration of your information
We urge clients to take reasonable steps to make your information secure - email can be unsecure, but you may choose at your own risk to communicate with us in this way. We cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Your data will usually be stored and processed in our office, or within the European Economic Area (EEA). However, to allow us to operate efficiently, we or our third party service providers sometimes need to store your information in servers located outside of the EEA. Wherever your data is held, we take its security seriously and we strive to comply with all applicable legislative and regulatory requirements.
Your rights
Deletion of your information: You have the right to ask us to delete personal information about you where you consider that we no longer require the information for the purposes for which it was obtained; you have validly objected to our use of your personal information (see ‘Objecting to how we may use your information’ below); our use of your personal information is contrary to law or our other legal obligations; we are using your information with your consent and you have withdrawn your consent (see ‘Withdrawing consent to use your information’ below).
Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other
public interest grounds to do so. Objecting to how we may use your information: Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue. Withdrawing consent to use your information: Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.
For more information on GDPR and your rights please see: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/
Complaints
We seek to resolve directly all complaints about how we handle your personal information, but you also have the right to lodge a complaint with the Information Commissioner’s Office.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
